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STEAM-LB

HYPERX CLOUD 2 REPLACEMENT LEATHER EAR CUPS

  • TYPE: Headset
Brand New
$15.00
HYPERX CLOUD 2 REPLACEMENT LEATHER EAR CUPS
HYPERX CLOUD 2 REPLACEMENT LEATHER EAR CUPS

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Guide How to Submit a Warranty Claim

To initiate any warranty or Dead On Arrival (DOA) claim, contact our support team directly on WhatsApp. Please provide a clear explanation of what happened along with detailed photos or a video demonstrating the issue and clearly showing that the serial numbers and warranty seals remain intact.

  • Claim Processing Time: Warranty replacements or repairs take up to 10 business days if replacement units or parts are available locally in stock. If the item must be ordered and imported directly from the US, processing can take up to 4 months.

General Warranty & Condition Policy

  • Brand New, Open Box & Used Items: All product tiers are subject to the exact same warranty coverage criteria, strict testing procedures, and exclusion conditions. Open Box and Used items carry identical defect protections as Brand New units under a shorter, designated warranty duration specified on the product page and purchase invoice.
  • Power Protection Requirement (UPS): Due to extreme grid instability and voltage fluctuations (180V to 250V), all systems, individual components, and electronics must be powered exclusively through a verified, quality Uninterruptible Power Supply (UPS). Any damage resulting from electrical spikes, brownouts, lightning, physical impact, liquid exposure, or misuse is strictly excluded.
  • Strict No-Tampering Policy: Opening any unit—including user-accessible hardware like prebuilts, laptops, graphics cards, and power supplies—or breaking factory/store warranty seals immediately voids all coverage. Any routine maintenance, cleaning, repasting, or upgrades must be performed directly by our service center.

Pre-Built PCs, Custom Builds & Laptops

  • Pre-Built & Custom Gaming PCs: Every individual internal component is covered under its respective manufacturing warranty. The complete PC must remain connected to a verified quality UPS at all times. Opening the chassis, modifying/removing parts, self-upgrades, repasting, or third-party servicing strictly voids the entire system warranty.
  • Laptops: Covers internal motherboard, processor, dedicated GPU, display panel, keyboard, trackpad, and internal power delivery against manufacturing defects. Must be charged using original adapters connected to stable, surge-protected power.
  • Batteries & Adapters: Laptop batteries and original power bricks are covered against complete hardware failure for their specified term.
  • Laptop Exclusions: Opening the casing, self RAM/SSD upgrades, unauthorized repasting, dropped units, cracked screens, liquid spills, or using unverified 3rd-party chargers immediately voids the warranty.

Core PC Components

  • Processors (CPUs): Covered against factory defects. Void if damaged physically (bent/broken pins, cracked PCB), overclocked, underclocked, or damaged due to improper/outdated motherboard BIOS firmware.
  • Motherboards: Covered against manufacturing defects. Void in cases of physical damage, bent socket pins, Ethernet/LAN static shock, power surges, or trace scratches from improper mounting.
  • Graphics Cards (GPUs): Covered against factory defects. Requires pairing with a reliable, tier-rated PSU (Tier B- or higher) using original native cables and an anti-sag GPU support bracket. Void if opened, disassembled, repasted, overclocked, or undervolted.
  • RAM (Memory): Covered against factory defects. Void if modules show physical damage or failure caused by manual over-volting/overclocking beyond standard XMP/EXPO profiles.
  • Storage (SSDs / HDDs): Covered against controller and NAND defects. Void if the drive exceeds the manufacturer Total Bytes Written (TBW) limit or shows physical port/casing damage.
  • Power Supply Units (PSUs): Covered against internal component failure under standard operating parameters. Burnt input stages and grid-level electrical surges from unprotected direct lines are not covered.

Displays, Cooling & Accessories

  • Monitors (Standard LCD/IPS & OLED): Both standard and OLED panels require 4 or more dead/stuck pixels to qualify for warranty service. OLED panels include burn-in and image retention coverage under normal operating conditions with built-in panel care features kept active. Physical cracks, pressure marks, and scratches are not covered.
  • Liquid Coolers (AIOs): Covered for Dead On Arrival (DOA) pump/fan failure and manufacturing leaks, provided the unit was installed according to official guidelines without hose tension, modifications, or physical damage.
  • Air Coolers: Covered exclusively under Dead On Arrival (DOA) terms within 48 hours of delivery (fan motor failure, factory defects).
  • Peripherals (Keyboards, Mice, Headsets): Covered for internal hardware and connectivity defects under normal operational wear. Excludes cosmetic damage, frayed cables, switch wear from excessive force, and liquid spills.
  • Uninterruptible Power Supplies (UPS): Fully covered against internal board, inverter, and battery manufacturing defects during the warranty period.
  • DOA-Only Items (Report within 48 hours): PC cases, monitor arms, webcams, microphones, speakers, routers, internal/external cables, desk accessories, chairs, desks, RGB extensions/cables, and mini LCD screens.
  • Mouse Pads: Consumable accessory; sold with no warranty.

General Warranty Terms & Conditions

Applies to all Brand New, Open Box and Used items sold by Steam LB.

1

General Warranty Coverage

All products—including Brand New, Open Box, and Used items—are subject to the same warranty conditions, inspection standards, and exclusions outlined in this policy.

Open Box and Used items receive the same manufacturing-defect coverage as Brand New items. However, they may have a shorter designated warranty period, as specified on the product page or purchase invoice.

Power Protection Requirement

Due to extreme grid-voltage fluctuations ranging from 180V to 250V, all systems, individual components, and electronic devices must be powered exclusively through a verified, high-quality Uninterruptible Power Supply (UPS).

Failures or damage caused by any of the following are strictly excluded from warranty coverage:

  • ✕Power spikes or electrical surges
  • ✕Brownouts or unstable voltage
  • ✕Physical or accidental damage
  • ✕Liquid exposure
  • ✕Improper handling or misuse

These exclusions apply to products in all conditions, including Brand New, Open Box, and Used items.

Strict No-Tampering Policy

Opening or disassembling any device—including user-accessible hardware such as custom PCs, pre-built PCs, laptops, graphics cards, and power supplies—will immediately void the warranty.

Breaking or removing any store or factory warranty seal will also void all coverage.

The following work must be performed exclusively by our authorized technical service center:

  • ▸Internal dust cleaning
  • ▸Thermal paste replacement
  • ▸Hardware upgrades or replacements
  • ▸Routine internal maintenance
  • ▸Diagnostics and repairs
2

Pre-Built Gaming PCs, Custom Builds and Laptops

Pre-Built and Custom-Built Desktop PCs

Every individual hardware component installed inside the system is covered under its respective manufacturer’s warranty.

The system must remain connected to a verified, high-quality UPS at all times.

The overall system and component warranties will be voided if the customer:

  • ✕Opens the case
  • ✕Removes or replaces components
  • ✕Performs self-upgrades
  • ✕Reapplies thermal paste
  • ✕Repairs or services the PC outside our authorized service center

Laptops

Laptop warranty coverage includes manufacturing defects affecting:

Motherboard CPU GPU Display panel Keyboard Trackpad Internal power delivery

Laptops must be charged using their original power adapters connected to a stable, surge-protected power source.

Laptop Batteries and Power Adapters

Laptop batteries and original charging adapters are covered against complete hardware failure for their specified warranty period.

Laptop Warranty Void Triggers

  • ✕Opening or disassembling the chassis
  • ✕Third-party RAM or SSD installation
  • ✕Unauthorized thermal paste replacement
  • ✕Drops or impact damage
  • ✕Cracked displays
  • ✕Liquid spills or exposure
  • ✕Use of unverified third-party chargers or adapters
3

Core Components and Hardware

Processors (CPUs)

Covered against manufacturing defects. Warranty coverage is void if the processor:

  • ✕Has bent or broken pins
  • ✕Has a bent, cracked, or physically damaged PCB
  • ✕Has been overclocked or underclocked
  • ✕Is damaged due to an outdated or incompatible motherboard BIOS

Motherboards

Covered against manufacturing defects. Warranty coverage excludes:

  • ✕Physical damage
  • ✕Bent CPU-socket pins
  • ✕Ethernet or LAN damage caused by static discharge
  • ✕Power-surge damage
  • ✕Scratched traces caused by improper mounting or installation

Graphics Cards (GPUs)

Covered against manufacturing defects. The graphics card must be used with:

  • ▸A reliable, tier-rated power supply rated Tier B- or higher
  • ▸Original, native PSU power cables
  • ▸A suitable anti-sag GPU support bracket

Warranty coverage is void if the graphics card has been:

  • ✕Opened or disassembled
  • ✕Re-pasted
  • ✕Overclocked
  • ✕Undervolted
  • ✕Physically modified

RAM (Memory)

Covered against manufacturing defects. Warranty coverage excludes:

  • ✕Physical damage
  • ✕Failures caused by manual overvolting
  • ✕Overclocking beyond standard XMP or EXPO profiles

Storage Devices (SSDs and HDDs)

Covered against manufacturing defects affecting the controller or NAND storage. Warranty coverage is void if:

  • ✕The drive exceeds the manufacturer’s specified Total Bytes Written (TBW) limit
  • ✕The ports, connectors, PCB, or casing show physical damage

Power Supply Units (PSUs)

Covered against internal component failure under standard operating conditions. The following are not covered:

  • ✕Burnt input stages
  • ✕Grid-level electrical surges
  • ✕Damage caused by connecting the PSU directly to an unprotected power line
  • ✕Damage resulting from unstable voltage or unsuitable power protection
4

Displays, Cooling and Peripherals

Monitors: Standard and OLED

Standard LCD/IPS and OLED monitors require four or more dead or stuck pixels to qualify for warranty repair or replacement.

OLED panels include coverage for burn-in and image retention under normal usage conditions, provided that all built-in panel-care and protection features remain enabled.

The following are strictly excluded:

  • ✕Cracked panels
  • ✕Pressure marks
  • ✕Scratches
  • ✕Impact damage
  • ✕Other forms of physical damage

Air Coolers

Air coolers are covered exclusively under Dead on Arrival (DOA) terms. Any issue must be reported within 48 hours of delivery.

Liquid Coolers (AIOs)

Liquid coolers are covered for:

  • ▸DOA pump failure
  • ▸DOA fan failure
  • ▸Manufacturing-related leaks

Coverage applies only when the unit has been installed according to the manufacturer’s official guidelines and has not been modified or mounted with excessive hose tension.

Peripherals

Keyboards, mice, and headsets are covered against internal hardware and connectivity defects arising under normal operating conditions. Coverage excludes:

  • ✕Cosmetic damage
  • ✕Frayed or damaged cables
  • ✕Switch damage caused by excessive force
  • ✕Liquid spills or exposure
  • ✕Damage caused by misuse

Uninterruptible Power Supplies (UPS)

UPS units are covered against manufacturing defects affecting:

  • ▸Internal circuit boards
  • ▸Inverters
  • ▸Batteries

Coverage applies for the specified warranty period.

5

DOA-Only Products

Report within 48 hours

The products below are covered exclusively under Dead on Arrival (DOA) terms and must be inspected and reported within 48 hours of delivery.

PC cases Monitor arms Webcams Microphones Speakers Routers Internal and external cables Desk accessories Chairs Desks RGB extensions and cables Mini LCD screens

Issues reported after the 48-hour period will not qualify for warranty service unless otherwise stated on the product page or invoice.

6

Products Without Warranty

Mouse Pads

Mouse pads are classified as consumable products and are sold with no warranty coverage.

Recent Products

Size Guide

Device White Black Red Green
Chair 14-14.5 15-15.5 16-16.5 17-17.5
Moniter 14-14.5 15-15.5 16-16.5 17-17.5
Keycaps 14-14.5 15-15.5 16-16.5 17-17.5
CPU 14-14.5 15-15.5 16-16.5 17-17.5
Mouse 14-14.5 15-15.5 16-16.5 17-17.5

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HYPERX CLOUD 2 REPLACEMENT LEATHER EAR CUPS

HYPERX CLOUD 2 REPLACEMENT LEATHER EAR CUPS

$15.00