General Warranty Terms & Conditions

1. General Warranty Coverage

All products—including Brand New, Open Box, and Used items—are subject to the same warranty conditions, inspection standards, and exclusions outlined in this policy.

Open Box and Used items receive the same manufacturing-defect coverage as Brand New items. However, they may have a shorter designated warranty period, as specified on the product page or purchase invoice.

Power Protection Requirement

Due to extreme grid-voltage fluctuations ranging from 180V to 250V, all systems, individual components, and electronic devices must be powered exclusively through a verified, high-quality Uninterruptible Power Supply (UPS).

Failures or damage caused by the following are strictly excluded:

• Power spikes or electrical surges
• Brownouts or unstable voltage
• Physical or accidental damage
• Liquid exposure
• Improper handling or misuse

These exclusions apply to products in all conditions, including Brand New, Open Box, and Used items.

Strict No-Tampering Policy

Opening or disassembling any device—including user-accessible hardware such as custom PCs, pre-built PCs, laptops, graphics cards, and power supplies—will immediately void the warranty.

Breaking or removing any store or factory warranty seal will also void all coverage.

The following work must be performed exclusively by our technical service center:

• Internal dust cleaning
• Thermal paste replacement
• Hardware upgrades or replacements
• Routine internal maintenance
• Diagnostics and repairs

2. Pre-Built Gaming PCs, Custom Builds and Laptops

Pre-Built and Custom-Built Desktop PCs

Every individual hardware component installed inside the system is covered under its respective manufacturer’s warranty.

The system must remain connected to a verified, high-quality UPS at all times.

The overall system and component warranties will be voided if the customer:

• Opens the case
• Removes or replaces components
• Performs self-upgrades
• Reapplies thermal paste
• Repairs or services the PC outside our technical service center

Laptops

Laptop warranty coverage includes manufacturing defects affecting:

• Motherboard
• CPU
• GPU
• Display panel
• Keyboard
• Trackpad
• Internal power-delivery components

Laptops must be charged using their original power adapters connected to a stable, surge-protected power source.

Laptop Batteries and Power Adapters

Laptop batteries and original charging adapters are covered against complete hardware failure for their specified warranty period.

Laptop Warranty Void Triggers

• Opening or disassembling the chassis
• Third-party RAM or SSD installation
• Unauthorized thermal paste replacement
• Drops or impact damage
• Cracked displays
• Liquid spills or exposure
• Use of unverified third-party chargers or adapters

3. Core Components and Hardware

Processors (CPUs)

Covered against manufacturing defects.

Warranty coverage is void if the processor:

• Has bent or broken pins
• Has a bent, cracked, or physically damaged PCB
• Has been overclocked or underclocked
• Is damaged due to an outdated or incompatible motherboard BIOS

Motherboards

Covered against manufacturing defects.

Warranty coverage excludes:

• Physical damage
• Bent CPU-socket pins
• Ethernet or LAN damage caused by static discharge
• Power-surge damage
• Scratched traces caused by improper mounting or installation

Graphics Cards (GPUs)

Covered against manufacturing defects.

The graphics card must be used with:

• A reliable, tier-rated power supply rated Tier B- or higher
• Original, native PSU power cables
• A suitable anti-sag GPU support bracket

Warranty coverage is void if the graphics card has been:

• Opened or disassembled
• Re-pasted
• Overclocked
• Undervolted
• Physically modified

RAM (Memory)

Covered against manufacturing defects.

Warranty coverage excludes:

• Physical damage
• Failures caused by manual overvolting
• Overclocking beyond standard XMP or EXPO profiles

Storage Devices (SSDs and HDDs)

Covered against manufacturing defects affecting the controller or NAND storage.

Warranty coverage is void if:

• The drive exceeds the manufacturer’s specified Total Bytes Written (TBW) limit
• The ports, connectors, PCB, or casing show physical damage

Power Supply Units (PSUs)

Covered against internal component failure under standard operating conditions.

The following are not covered:

• Burnt input stages
• Grid-level electrical surges
• Damage caused by connecting the PSU directly to an unprotected power line
• Damage resulting from unstable voltage or unsuitable power protection

4. Displays, Cooling and Peripherals

Monitors: Standard and OLED

Standard LCD/IPS and OLED monitors require four or more dead or stuck pixels to qualify for warranty repair or replacement.

OLED panels include coverage for burn-in and image retention under normal usage conditions, provided that all built-in panel-care and protection features remain enabled.

The following are strictly excluded:

• Cracked panels
• Pressure marks
• Scratches
• Impact damage
• Other forms of physical damage

Air Coolers

Air coolers are covered exclusively under Dead on Arrival (DOA) terms. Any issue must be reported within 48 hours of delivery.

Liquid Coolers (AIOs)

Liquid coolers are covered for:

• DOA pump failure
• DOA fan failure
• Manufacturing-related leaks

Coverage applies only when the unit has been installed according to the manufacturer’s official guidelines and has not been modified or mounted with excessive hose tension.

Peripherals

Keyboards, mice, and headsets are covered against internal hardware and connectivity defects arising under normal operating conditions.

Coverage excludes:

• Cosmetic damage
• Frayed or damaged cables
• Switch damage caused by excessive force
• Liquid spills or exposure
• Damage caused by misuse

Uninterruptible Power Supplies (UPS)

UPS units are covered against manufacturing defects affecting:

• Internal circuit boards
• Inverters
• Batteries

Coverage applies for the specified warranty period.

5. DOA-Only Products

The following products are covered exclusively under Dead on Arrival (DOA) terms and must be inspected and reported within 48 hours of delivery:

• PC cases
• Monitor arms
• Webcams
• Microphones
• Speakers
• Routers
• Internal and external cables
• Desk accessories
• Chairs
• Desks
• RGB extensions and cables
• Mini LCD screens

Issues reported after the 48-hour period will not qualify for warranty service unless otherwise stated on the product page or invoice.

6. Products Without Warranty

Mouse Pads

Mouse pads are classified as consumable products and are sold with no warranty coverage.