Privacy Policy – STEAM-LB

Last updated: 24 September 2025

STEAM-LB (“we”, “our”, “us”) operates the website steam-lb.com (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using the Site, you agree to this Policy.

1) What we collect

We collect information in these categories:

  • Account & Contact Data – name, email, phone number, billing & shipping addresses.

  • Order & Payment Data – products purchased, order notes, invoice details. We do not store full card numbers; payments are processed by our payment providers.

  • Delivery Details – recipient name, address, and instructions for couriers.

  • Support & Communications – messages sent via email, contact forms, live chat, WhatsApp, or social media.

  • Device/Technical Data – IP address, browser, device type, pages viewed, and cookies (see “Cookies & analytics”).

  • User-Generated Content – product reviews, ratings, and any media you upload.

If you buy on behalf of someone else, you confirm you are authorized to provide their information.

2) Why we use your data

  • To operate the Site and provide our services.

  • To process orders: confirm purchases, take payment, deliver products, handle returns/warranty.

  • Customer support: respond to requests, complaints, and warranty claims.

  • Safety & fraud prevention: detect, prevent, and investigate fraud/abuse.

  • Legal compliance: tax, accounting, and applicable consumer laws.

  • Marketing (optional): send offers and updates if you opt-in (you can unsubscribe anytime).

  • Analytics & improvements: analyze usage and improve performance and user experience.

Legal bases (EEA/UK users): contract performance, legitimate interests, consent, and legal obligations.

3) Who we share it with

We share data only with trusted partners who help us run the business, and only as needed:

  • Payment processors (to take and verify payments).

  • Shipping & logistics partners (to deliver your order).

  • Hosting & IT/Cloud providers (to operate the Site and store data securely).

  • Customer communication tools (email/SMS, WhatsApp).

  • Analytics & anti-fraud services.

  • Professional advisers (accountants, auditors, legal).

  • Authorities where required by law or to protect rights and safety.

We do not sell your personal data.

4) International transfers

Our servers or some providers may be located outside Lebanon. When we transfer data, we use appropriate safeguards (contractual protections and security controls).

5) Retention

We keep data only as long as needed:

  • Orders, invoices, and warranty: typically 5–10 years to meet legal/accounting obligations.

  • Support tickets & chat: up to 3 years after last interaction.

  • Marketing data: until you unsubscribe or your consent is withdrawn.
    When data is no longer required, we securely delete or anonymize it.

6) Your rights

Depending on your location (including Lebanon’s Law No. 81/2018 on Electronic Transactions and Personal Data, the GDPR for EEA/UK users, and similar laws), you may have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict certain processing.

  • Port your data.

  • Withdraw consent (for example, marketing).

  • Lodge a complaint with your local data authority.

To exercise rights, contact us using the details below. We may need to verify your identity.

7) Cookies & analytics

We use cookies and similar technologies to keep your cart working, remember preferences, secure the Site, and measure performance.

  • Essential cookies – required for the Site and checkout.

  • Analytics cookies – help us understand traffic and improve the Site (e.g., Google Analytics).

  • Marketing cookies – only if you consent.

You can manage cookies via our banner (where available) or your browser settings. Blocking some cookies may affect the Site’s functionality.

8) WhatsApp and social media

If you contact us via WhatsApp or social media, the platform may process your data under its own privacy policy. We receive your profile/phone and message content to handle your request and maintain records of our communications.

9) Children

Our services are not directed to children under 13. If you believe a child provided personal data, contact us to remove it.

10) Security

We use technical and organizational measures to protect your data (encryption in transit, access controls, backups, and staff confidentiality). No system is 100% secure; please keep your account credentials safe.

11) Third-party links

The Site may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before providing personal data.

12) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest version. Significant changes will be posted on the Site and, where required, notified to you.

13) Contact us

STEAM-LB
Website: steam-lb.com
Email: support@steam-lb.com (update if different)
WhatsApp/Phone: +961 [your number] (update if different)
Address: [Company address, city, country]